IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Redress Scheme to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH
Please note the following:
You will need to submit your complaint to The Property Redress Scheme through this in-house complaints procedure, before being submitted for an independent review.